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Unit13AftersalesService
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Practice1
Task2:Simulatedsituatioion.
（A:Mr.Brook，B:Salesclerk）
A:G.YesterdayIgotayourpany，askioetodaytodfetputerIorderedtheotherday.
B:G.MayIhaveyourname，please?
A:ViBrook.
B:Oh，yes.Mr.Brook.This>
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B:Hereweare.Thisistheputeryouordered.Ithasbeeedfor24hoursanditworksverywell.Andnow，youmayhavealookyourself.Takeyourtime.
A:Thanks.Itlooksgoodtome.However，nooneteeeverything.Whatifthereshouldoeis?
B:Ifitdoesn'tworkproperlywithintwomonths，yitbackforarefueeitfortwoyears.Ifthereisanyrepairworkhinthistime，ourservicedepartmefreee.Aftertheexpiratioee，wechargeforthepartsonly.
A:ItsoundsreasohinkIamquitesatisfied.Bytheway，couldyouhaveitdelivered?Ifieralittleheavy.
B:Yes，oodspurchasedherebedeliveredfree.
A:That'sgreat.WhereshouldIpay，please?
B:Thecashierterisoverthere.Afteryoupay，pleaseebackherewiththeredI'llgetyourwarraeready.
A:OK.
Practice2
Task2:Simulatedsituatioion.
&h，B:RichardParker）
A:Goodafternoon.Mr.Parker.ThisisEllenSmith.eyourorderdidime.We'reverysorryfortheince.
B:Iappreciateyy，butbecausewedidheorderIbelieveI'mwithinmyrightstoaskforsomesortofpensation.ButClareseemstoigandholdusrespohedelay.Idon'tthinkthat'sprofessional!
A:I'msorryforthat.ewhereandobviouslysheraininginthisaspeowpleaseletmelookoveryourfileoime.Doyoumindholdingforawhile?
B:No，that'sfine.
A:Mr.Parker，IbelieveIknoroblemis.Itseemsoneofourstafffusedyourorderwitha'sceledorder.WedeeplyregretthiserrorandIwillhaveyourcarpetshippedouttoyoutodaybyexpressmailatnoaddedchargetoyou.Youshouldreceiveyourorderwithin24hours.
&hankyou.Iappreptservice.
A:Alsoinapensationpolicy，wewilleyoufor90%inalorder.Ihopethesemeasuresaresatisfactory.
B:Yes，absolutely.Thankyouverymuch，Mrs.Smiths.You'vebeenveryhelpful.
A:You'reveryeyou'lluewwithEilishaCarpet.
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