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Unit13AftersalesService
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PartⅠSituationalDialogues
SituationalDialogue1
Mr.Brookisinquiringaboutaftersalesservice.
（A:erservicerepresentative，B:Mr.Brook）
A:G，mayIhelpyou，sir?
B:Oh，yes，I'mquiteimpressedbyyourproducts.I'dliketoknowabouttheaftersalesyourpanyprovides.
A:Iassureyouthatwehestqualityofcareforallofourers.After-salesservieofthemostimportantpartsofoursalesservice.
B:Iseeyourhaveseveralregionaloffia.Aretheyallequippedtoproviderepairservice?
A:Yes.Eachofficehasfully-trainedengineers.Ifanytroublearises，youtaearestoffice.Repairstakeamaximumoffivedays.
B:Howloy?
A:Themainmeismcarriesathree-yearwarranty.Anyperipheralequipmentisguaranteedforohiyperiod，allrepairsarefree.
B:Whataboutaftertheires?
A:Allrepairsarebilledatcost.
B:Doyourofferfreedeliveryandinstallationfor，say，airers?
A:MostgoodspurpanyenjoyfreedeliveryandinstallatioemssuchasAC，theremightbeadditionalviewofthemou.
B:Well，fairenough.Doyouspecifytheadditionalserviceyourbrochures?
A:Sorry，notinthebrochures，butoeinstead.Oryoucall84592458todiscusstheadditionalcosts.
B:Isee.Thankyou.I'lltakeacloserlookatyourprodudseewhichparticularitemisme.
A:You'rewele，sir.I'llbewillingtohelpifyouwanttokion.
Practice1
Task1:Listentothedialogueainpairs.
Task2:Simulatedsituatioion.
SupposeyouareMr.Brook.Youetofetputeryouhaveorderedohestoreyouinquirecarefullyabouttheaftersalesserviputerandfindtheaisfactory，soyourestassuredandpaythemoney.
SituationalDialogue2
Mr.RichardParkerisgEilishaCarpeterhotlioplainaboutadelayeddelivery.
（A:Clare，B:RichardParker）
A:GandthankyEilishaCarpeterhotline.MynameisClare.MayIhelpyou?
B:Hi，Clare.MynameisRichardParkerandI'mgfromLisbon.Ourhotelordered15squaremetersofyourpany，butithashreedayspastthedatetheitemectedtoarrive!
A:Okay，Mr.Parker.Doyouhavethetraumberwesentyoubyemailwhenyoufirstmadetheorder?
B:Yes，andIalsohavetheorderraumberisM-2091andtheinalordernumberwasEC15-013.
A:Okay，pleasewaitased.Alright，Ifoundyourordermetheitemwithyain:yourorderwasfor15squaremetersofRIMINI-10158carpet，correct?
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